Privacy Policy trust88
Your privacy is our priority. This policy explains in detail how trust88 collects, processes, stores and protects your personal information every time you use our platform. We are committed to maintaining your trust through transparent and responsible data management practices.
Why Your Privacy Is Safe With Us
trust88 applies a comprehensive set of data protection layers to ensure your personal information is always kept secure.
High-Level Data Encryption
All data transmitted between your device and trust88 servers is protected using SSL/TLS encryption technology. Your account information and transactions cannot be accessed by external parties.
Strict Access Controls
Only staff with specific authorisation may access member personal data. Every access is logged and continuously monitored to detect any suspicious activity.
No Data Selling
trust88 does not sell, rent or transfer your personal data to any third party for marketing purposes. Your data is used only for the purposes stated in this policy.
Full Transparency
We inform you clearly about every type of data we collect and why it is needed. No hidden or undisclosed data collection takes place on this platform.
Regular Policy Updates
This Privacy Policy is reviewed and updated regularly to ensure it stays aligned with developments in data protection law and changes to trust88 services.
24-Hour Privacy Support
The trust88 customer service team is available to assist you with any privacy or data-related enquiries via live chat and email, available 24 hours a day in Malay and English.
1 Introduction
This Privacy Policy is issued by trust88 ("we", "our platform") and applies to all individuals who access or use the services provided through the trust88.one website, including account registration, online gambling activity, financial transactions and communications with our support team.
By registering an account or continuing to use the trust88 platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any provision in this policy, you are requested not to use our services.
2 Personal Information We Collect
trust88 collects personal information from you through several methods: directly when you register an account or interact with our platform, automatically through tracking technology as you browse the website, and from legitimate third parties such as payment service providers.
The categories of personal information we collect include:
- Identity information: full name, date of birth, national identity card number (MyKad) or passport, nationality and gender
- Contact information: email address, mobile phone number and residential address
- Account information: username, password (in encrypted form) and login history
- Financial information: e-wallet details (Touch 'n Go eWallet), DuitNow information, deposit and withdrawal transaction records
- Gaming information: betting history, game preferences, account balance and bonus records
- Technical information: IP address, web browser type, operating system, access time and cookie data
3 Purpose of Data Collection and Processing
trust88 uses your personal information for legitimate and necessary purposes in order to provide quality services to you. We do not process your data for purposes not stated here without first obtaining your consent.
The main purposes of data processing include:
- Verifying your identity during registration and the Know Your Customer (KYC) process as required under international licensing
- Processing deposits, withdrawals and other financial transactions securely and efficiently
- Providing access to online slot, live casino and sports betting services
- Managing bonus programmes, cashback and promotional offers for eligible members
- Meeting legal obligations related to anti-money laundering and counter-terrorism financing
- Detecting and preventing fraud, duplicate account use and platform abuse
- Improving the user experience based on analysis of your behaviour and preferences
- Sending important notifications related to your account, promotions and service updates
4 Legal Basis for Data Processing
The processing of personal data by trust88 is based on a solid legal foundation in line with international data protection frameworks. We process your data based on contractual necessity to deliver the services you have requested, legal obligations that must be met by a platform operating under international licensing, our legitimate interests in running our business safely and responsibly, and your consent given explicitly for specific purposes such as marketing communications.
5 Sharing of Personal Information
trust88 does not sell your personal data to any third party. However, in certain limited circumstances, we may share your information with the following categories of recipients:
- Payment service providers such as Touch 'n Go eWallet, DuitNow operators, FPX member banks and cryptocurrency exchange platforms (USDT, BTC, ETH) to process your financial transactions
- Game software providers such as PG Soft, Pragmatic Play, JILI and Spribe to deliver a smooth gaming experience
- Regulatory authorities and law enforcement agencies when required by law or court order
- External audit and compliance firms that help us verify the integrity of the platform
- Technology and infrastructure service providers that support the operation of our website
All third parties we engage are subject to binding confidentiality agreements and are not permitted to use your data for any purpose other than those specifically stated.
6 Cross-Border Data Transfers
As trust88 operates under international licensing and uses global technology infrastructure, your personal information may be stored or processed on servers located outside Malaysia. We ensure that any such data transfer is carried out with adequate safeguards, including the use of standard contractual clauses and thorough security risk assessments.
We only transfer data to countries or jurisdictions that provide a level of data protection equivalent to or higher than the minimum requirements set by international data protection law.
7 Your Rights as a Data Subject
As a trust88 member, you have the following rights regarding your personal data. You may submit requests relating to these rights through our support channels.
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request that we correct data that is inaccurate or incomplete.
In certain circumstances, you may request that your personal data be deleted from our systems.
You may request that we limit the processing of your data in specific situations provided for by law.
You have the right to receive your data in a machine-readable format for transfer to another provider.
You have the right to object to the processing of your data for certain purposes, including direct marketing.
8 Data Security Measures
trust88 implements a range of technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include data encryption during transmission and storage, role-based access control systems, continuous system monitoring, regular security testing, and information security awareness training for all staff.
Should any data security breach involving your personal information occur, we are committed to notifying you within a reasonable timeframe and taking immediate action to limit any damage that may result.
9 Data Retention Period
trust88 retains your personal data only for as long as necessary to fulfil the original purpose of its collection or for as long as required by applicable law. Retention periods are determined based on operational requirements, licensing legal obligations, anti-money laundering compliance requirements, and any applicable legal claim limitation periods.
When your personal data is no longer needed, we will delete or anonymise it using secure procedures. Financial transaction records and account activity are generally retained for the period set by international licensing and compliance requirements.
10 Cookies and Tracking Technology
The trust88 website uses cookies and similar tracking technology to improve your experience, analyse usage patterns and ensure account security. Cookies are small text files stored on your device when you visit our website.
The types of cookies we use include:
- Essential cookies: required for basic website functions such as login and session verification
- Analytics cookies: help us understand how users interact with the platform for ongoing improvement
- Preference cookies: store your chosen settings such as language and display format
- Security cookies: used to detect fraudulent activity and protect your account
You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the trust88 platform.
11 Changes to This Privacy Policy
trust88 reserves the right to amend or update this Privacy Policy at any time. When significant changes occur, we will notify you via a notice on the website or by email to the address you registered. The date of the last update will always be shown at the top of this policy.
You are encouraged to review this Privacy Policy periodically. Continued use of the trust88 platform after any changes have been notified will be considered as your acceptance of the updated terms.
12 Contact Us About Privacy
If you have any questions, concerns, or wish to submit a request relating to your personal data, please contact the trust88 support team through the following channels:
Our support team is available 24 hours a day, 7 days a week via live chat on the platform and email in Malay and English. We aim to respond to all privacy-related enquiries within a reasonable time.
Start Playing with Confidence
With comprehensive data protection in place, you can enjoy online slots, live casino, and sports betting at trust88 with full confidence. Register your account today and receive a 150% welcome bonus of up to RM1,000 on your first deposit.